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TOPIC: Failed to open document

Failed to open document 2 months 2 weeks ago #3145

  • sukrws
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I upgraded:-
from Windows 7 to Windows 10
from Office 2013 to Office 2016 (although it claims to be Microsoft Office 365 Pro-Plus)
and upgraded EaDOCX to 3.9.5.7 from 3.7.3.0.

Now it doesn't work and I can't eve open any document I created in it within EADocX.
Outside they open fine.

Bob
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Failed to open document 1 month 3 weeks ago #3167

  • sukrws
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Any comments on this?
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Failed to open document 1 month 3 weeks ago #3168

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This is some feedback from another user, who also had problems after upgrading:
What worked was:

* uninstall all Office software (all versions)
* delete normal.dotm template to be sure it was clean
* clean the GAC of Office assemblies
* run registry cleaner in case of remaining cruft
* install VS Tools for Office 2010
www.microsoft.com/en-us/download/details.aspx?id=48217
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The following user(s) said Thank You: sukrws

Failed to open document 1 month 2 weeks ago #3179

  • sukrws
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Completed the suggested steps as above.
All works great now.

Thanks for the help.
Bob
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