EADocX 3.4.2.1 crashes EA11rc2 and EA11 RTM

This topic has 2 replies, 2 voices, and was last updated 9 years, 12 months ago by eadocX Support.

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21 April 2014 at 3:33 pm #7557

Simone Curzi
Participant

Hello,
I have just installed EADocX 3.4.2.1 on EA11 RC2 (and RTM). When I open the Extensions menu and then move the pointer on the EADocX sub-menu, I get a crash after about 1 second after the menu appears.

I have debugged it: it is an “Error creating Window Handle” in eaDocXAddIn.modCheckLicence.currentLicence() when calling ShowDialog().

This is deterministic: happens all the times.

Best regards,
Simone Curzi

28 April 2014 at 6:38 am #7558

Simone Curzi
Participant

I have solved uninstalling version 3.4.2.1, installing the previous version, re-registering the license and upgrading to 3.4.2.1.

I suspect that the issue was due to some bug in the code that should have shown the registration form.

As a side note, I want to express my disappointment for not having received any answer to my issue. I even opened a case with support, to no avail.

— Simone

1 May 2014 at 5:36 am #7559

eadocX Support
Participant

Hi Simone,
Sorry for not answering your question – we’ve been out of the office for a few days, and I missed this posting. Glad that you have fixed it – we’ll try to do better next time 🙁
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